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Car Rental Problems? You Have Rights.

Overcharged, refund refused, canceled reservation, or bad service?
We help renters get their money back or make their complaint heard — with no upfront cost.

Start your caseLog In
Claims
Your Right to a Refund
We help you recover your money when unfair charges are involved.
Complaints
Your Voice as a Consumer
We provide tools to help your voice have impact, individually and collectively.
Home or Abroad
Your Rights & Voice Apply
We ensure your rights and your voice are respected, even when renting abroad.

Who We Are

CarRentRight's team works toward one objective: a positive resolution

Evaluator
  • Structures and gathers information
  • Evaluates our capacity to resolve the case
  • Determines and communicates the best procedure

Always Free

Mediator
  • Manages communication
  • Negotiates a fair and amicable resolution
  • Resolves without unnecessary escalation

Always Free

Lawyer
  • Takes over when claims resolution cannot be reached
  • Prepares and files legal proceedings
  • Enforces resolution through mediation or litigation

No upfront cost

How It Works

A simple, transparent, and legally sound process

1

Start

Describe what happened with your car rental, in your own words.

2

Authorization

Authorize us to act on your behalf.

3

Documentation

Upload relevant information about your case.

4

Evaluation

We assess your case, its strength, and determine the best way forward.

5

Mediation

We pursue amicable resolution through strong case documentation and clear legal grounding.

6

Litigation

When claims mediation does not lead to resolution, the case proceeds to formal legal action.

7

Resolution

The outcome is clearly communicated to you, and we ensure it is enforced.

What It Means for You

A clear path from problem to resolution — without carrying the burden alone

Builder

Our platform helps you build a strong, well-prepared case from the start, so your claim or complaint is taken seriously — without wasting time.

Negotiation

Our team seeks an amicable resolution first, using solid documentation and clear legal grounding to resolve issues without unnecessary conflict.

Escalation

For claims, our legal partners escalate when needed and pursue legal action. For complaints, we amplify your case through strong public and collective channels.

Outcome

Our dashboard tracks your case end to end — from refund recovery for claims to corrective action for complaints.

Make it easier, strengthen your case, and start with no upfront cost

Start a Case